FAQs

Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for here, feel free to contact us and we'll get back to you within 1–2 business days.

Orders

How do I place an order?

Simply browse our store, add your favorite MagSafe accessories to your cart, and proceed to checkout. We accept major credit cards, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?

We begin processing orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Email us immediately at magsafetechsupport@gmail.com with your order number. We cannot guarantee changes after this window.

I didn't receive an order confirmation email. What should I do?

Check your spam or junk folder first. If it's not there, contact us at magsafetechsupport@gmail.com with the email address you used at checkout and we'll look into it.

Do you offer discounts or promo codes?

Yes! We run promotions regularly. Sign up for our newsletter or follow us on social media to stay updated. We also offer automatic discounts like Buy 2, Get 10% Off on eligible orders.

Shipping

Is shipping free?

Yes! We offer free shipping on all orders to the United States. No minimum order required — every order ships free. 🚚

Where do you ship to?

We ship to the United States and select international destinations. Shipping availability and rates are shown at checkout based on your address.

How long does shipping take?

Estimated delivery times after shipment:

  • USA: 7–15 business days
  • Canada & UK: 10–20 business days
  • Europe & Australia: 14–25 business days
  • Rest of World: 14–30 business days

For full details, see our Shipping Policy.

How do I track my order?

Once your order ships, you'll receive a tracking number by email within 3–5 business days. You can also visit our Track Order page anytime.

Why is my tracking number not updating?

It can take 24–48 hours after receiving your tracking number for the carrier's system to show updates. Please check again after that window.

My order says delivered but I haven't received it.

Check around your delivery location, with neighbors, or building management. If you still can't find it, contact us within 5 business days of the delivery date and we'll investigate.

Will my order arrive in one package?

If you ordered multiple items, they may ship from different warehouses and arrive separately with individual tracking numbers. You won't be charged extra for split shipments.

Products

Are your MagSafe accessories compatible with all iPhones?

Our MagSafe accessories are designed for iPhone 12 and later models that have built-in MagSafe magnets. Older iPhones can use MagSafe accessories with a compatible MagSafe case. Compatibility details are listed on each product page.

Will MagSafe accessories work with non-Apple cases?

MagSafe accessories work best with Apple-certified MagSafe cases. Third-party cases may reduce magnetic strength. We recommend checking that your case is MagSafe-compatible before purchasing magnetic accessories.

Do your chargers support fast charging?

Yes, our MagSafe chargers support up to 15W fast wireless charging for compatible iPhone models. A 20W or higher USB-C power adapter (sold separately) is recommended for maximum charging speed.

Are your products genuine/authentic?

All products sold on Magsafetech.store are sourced from verified suppliers and meet quality standards. Product details and specifications are listed on each product page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. For full details, visit our Return Policy page.

How do I start a return?

Email us at magsafetechsupport@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with instructions. Do not ship items back without prior authorization.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 3–5 business days and credited to your original payment method within 5–10 business days.

I received a defective or wrong item. What do I do?

We're sorry about that! Contact us within 7 days of delivery at magsafetechsupport@gmail.com with your order number and a photo of the item. We'll send a replacement or issue a full refund at no cost to you.

Still Have Questions?

We're happy to help! Reach out to our support team: